Once you submit your order, you can track the order progress through our Order Tracking page. You will be asked to enter your Order ID and Billing Email Address.

Once your order has been marked ‘Shipped’ (or ‘Completed’). You may track its destination on Australia Post or LBC Express by entering your tracking number.

Orders made and paid by 5PM will ship the same day and arrive in 2-4 business days (M-F). Orders placed during weekends will ship on Monday.

Find us at:

GREENBELT 5
3rd Level, Greenbelt 5,
Ayala Malls, Makati City, PHL
M: +639151706298
T: +6328718724, +6325024679

ALABANG TOWN CENTER
Space 1009 Lower Ground Floor,
New Wing, Alabang Town Center,
Ayala Malls, Muntinlupa City, PHL
M: +639172439924
T: +6325024679

We service two (2) countries: Australia and Philippines.

Payment via PayPal are made off-site, on the official website of PayPal. Payment via Stripe are made through a payment form served from Stripe’s secure domain. In both cases, no sensitive information touches our site or is passed through our servers. Paypal or Stripe simply sends our site information on whether the transaction was successful or not.

Moreover, our website is protected using a secure socket layer technology (SSL) with the highest 256-bit encryption to keep any information transmitted to and from our website secure during the checkout process. The same level of encryption is also applied to any website data so data sent from the browser to our server and vice versa is secure.

You value your privacy and we respect that. We will only use your information to make your shopping experience better.

For more information, please read our Privacy Statement and Terms of Service.

NO RETURN, NO EXCHANGE

Leather is a delicate material, so kindly be careful when ordering items online. Except for damaged items and wrong item or color shipped as to that or original order from Labrador. The return shipping fee will be paid for by Labrador, and the correct item will be automatically sent to the customer the next business day. Kindly email admin[at]shoplabrador.com.